Legal notice

Owner details

Owner: María Nieves Blas Medrano
Tax ID (NIF): 00669690E
Address: Calle del Bronce, 11, 7ºA, 28045 Madrid, Spain
Phone: 617 39 77 87
Tourism registration (Comunitat Valenciana): VT-30237-CS and VT-30238-CS

Data protection

Alquileresnieves.com complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data.

Terms of use

Making a booking implies acceptance of this website's terms of use and of the cancellation policy detailed below.

Cancellation policy

1. Cancellation 30 days or more before arrival

If the cancellation is made 30 days or more before the scheduled arrival date, the guest is entitled to a 100% refund of the amount paid.

2. Cancellation between 15 and 29 days before arrival

50% of the amount paid will be refunded. The remaining 50% is withheld as compensation for the cancellation and for the possible lost opportunity to re-let the apartment for those dates.

3. Cancellation less than 15 days before arrival

No refund of the amount paid will be issued.

4. No-show

If the guest does not arrive on the scheduled date without having previously cancelled, they are not entitled to any refund. Not using the apartment for part or all of the stay, once it has begun, does not entitle the guest to a refund for the unused nights either.

5. Cancellation within the first 24 hours

Where applicable, and provided the arrival date is far enough away, free cancellation may be requested within the first 24 hours after booking. This does not apply to immediate-arrival bookings or when specific conditions state otherwise.

6. Offers or special rates

Bookings made with offers, promotions, discounts or non-refundable rates may have different cancellation conditions, which will be expressly stated at the time of booking.

7. Date changes

Subject to availability. A date change is not automatically considered a cancellation; the owner may accept or decline the request. If the change affects the price, the price for the new dates will apply.

8. If the apartment is re-let

If, after a cancellation, the apartment is let again for the same dates, the owner may consider refunding all or part of the withheld amount, at their discretion and once the new booking is confirmed, deducting any costs or losses incurred.

9. Exceptional circumstances

In extraordinary circumstances that prevent or seriously hinder the stay, the owner will assess each situation individually, applying current regulations where applicable.

10. How to request a cancellation

Cancellations must be communicated in writing through the contact method indicated at the time of booking. For refund purposes, the date and time the request is received will be taken into account. The cancellation is not considered effective until confirmed in writing.

11. Refunds

Refunds will be made, whenever possible, using the same payment method used for the booking. The time it takes to arrive will depend on the bank or payment provider.

12. Acceptance of these terms

Making a booking implies acceptance of these cancellation terms. Specific conditions shown during the booking process will prevail over this general policy where expressly stated.